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It is just after midday on a Saturday and the café on the corner has hit its rush. A waiter takes an order at table nine, promises the couple by the window their bill is on its way, then threads back across the floor because the payment terminal still lives beside the coffee machine. By the time he returns, the couple have their coats on, the conversation has ended and a queue has formed at the counter. Nothing broke. Nothing failed. Yet something about the experience quietly